Following the growth of social media over the last decade or so, they have now become a valuable assets for insurance companies in finding Claimants that are being fundamentally dishonest. For most, social media is just a way of keeping in touch with friends and family but for an insurer it is a quick and easy way to tell if what is being reported by the Claimant is true or whether they are lying.
We have seen over the years Claimant’s report that an accident has happened in a certain manner that puts the Defendant at fault, but they’ve put something very different on their social media pages, which a quick search on Google has allowed the insurers to argue that they aren’t being entirely truthful and due to inconsistencies in the Claimant’s reporting, meant that we have had to advise them that we are not willing to issue their claim at court due to the risk of fundamental dishonesty being alleged.
Further to this, a Claimant could go and tell that a medical expert that they have not been able to go running or gym or to any number of social events and again a savvy insurer can see on their Facebook they were tagged at the gym a week earlier. Creating doubt in the mind of everyone that the Claimant is being genuine.
This blog is by no means a how to cheat the guide system but it raises an increasingly common issue that genuine Claimant’s have started to feel the effects of as everything on social media can be scrutinised with very little effort. Prior to social media, an insurer would not have such access to a Claimant’s day to day life and this is why profiles should be made private, updates and entries on Facebook, Twitter or Instagram should not be open to interpretation and if anything this is a constant reminder that you should not over egg your Claim because you can never be sure who is watching.