A faulty product is where someone sustains a personal injury from using a product they have bought or used, which isn’t in full working order and as a result causes the individual to sustain a personal injury.

How do make a faulty product claim?

If you or someone you know has been injured by a faulty product, you may be able to make a personal injury claim for compensation for your injury symptoms caused by the manufacturer of the faulty product. The manufacturer of any product made is responsible for ensuring its safety for being used by the consumer. You will need proof of the product being faulty and the best evidence of this would be the product itself.

Do I need proof of purchase to make a claim?


Should a personal injury claim be pursued for a faulty product, your solicitor will need to prove that the product had been purchased and was faulty upon purchase. A receipt is an ideal document to suggest time and place of purchase for the faulty product. This is therefore extremely important as without proof of purchase, it can make proving your case very difficult.

The product and its packaging

When making a defective product liability claim, the aim of the Claimant is to prove that the manufacturer is to blame for your injury. It is essential to keep the defective product somewhere where it will not become damaged even further which could potentially affect your claim. The product may be required to be examined by experts instructed by either the Claimant Solicitors or Defendant. It is not uncommon for the Courts to review the product and therefore this must be maintained as evidence.

Producing a detailed timeline

When making a claim in relation to a defective product, reliable evidence which is clear, precise and accurate is key to establishing liability.  Therefore, as soon as the accident occurs it would be imperative that every fact, detail and progress in relation to the injuries sustained be diarized in a time order. It is also imperative that photographs to evidence what you are timetabling be taken. Your notes should include, but not limited to points such as location and time the Defective product was purchased, how often you’ve used it, accident circumstances along with injuries sustained, what medical attention was sought.

  • Share this article!